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Support

To get support, visit the User Forum and create a message there. Before doing so however, we would appreciate it if you would use Site Search to see if PRESTO's Help or a forum message addresses your issue. (Of course, if you cannot use the forum for some reason, you can email your message to support@prestogem.com).

Please don't be shy:

If you are not sure something is a problem, report it anyway. Even it is just a misunderstanding, perhaps it will help us improve the Help.
When you have opinions about our policies and features, please make suggestions. We really do listen.

Creating a Message in the Forum

If you are not currently logged in to a PRESTO group, do so now.
Click on a Forum link (e.g. the one at the top of this page).
Click on a Create Topic button or a Create Reply button, as appropriate.
- The latter would apply if this was a follow-up message or a search indicated your issue had already been raised by another user.
If creating a new topic, set the TO-field to Only Support Team or to PRESTO Community. Either way, PRESTO Support will be notified of your message.
Enter your message and click on Create.

Sharing support topics with the PRESTO Community is the preferred option because support topics may apply to multiple groups. However we understand that when you submit a report, you may not know if something in the support conversation will be inappropriate for sharing. So feel free to set the TO-field to Only Support Team. Conversely, if a completed conversation seems "safe" to us, and also relevant to the whole community, we will request permission to share it. But please — feel free to say no.

Types of Reports

Problems

When you describe your problem, please include the time it occurred, what you were doing, and how PRESTO responded. Your description should identify which PRESTO web page (and dialog box if any) you were using at the time of the problem.

Any experimentation you do before entering the report will be appreciated, but it is not required. For example, you could restart your browser and try to do the problematic action again. If that works, you probably have run across a browser problem. However it is still possible it is a PRESTO problem, so a report would still be appreciated. Similarly, you could try a different browser.

If you see any variability in browser behavior, please also include in your problem report:

Which browser product you are using.
Its version (click on the browser's About link in its Help menu).
Any special browser preferences/options you have setup.

Suggestions

We are always looking to improve PRESTO. If we accept your suggestion, we will reply with an idea of when you might expect the desired change to be made. As time permits, we will respond to the remaining suggestions.

Questions from Non-Administrators

We will normally get involved only if your question constitutes a new PRESTO issue of some sort. In general, your first line of support is your admin staff.

Questions from Group Administrators

Our goal is to assure that you succeed with PRESTO. We will try to respond promptly to all your questions. Additionally, when your question dictates it, we will offer to contact you by phone.

Although PRESTO allows you to focus on just what is relevant to creating a signup site, you are still doing website design at some level. Accordingly some familiarity with design and website terminology is needed for ad hoc training to be feasible. So even though there is no set limit to the amount of free support/ad hoc training you can receive, there is a practical limit. In other words, if no progress is being made, we will ask you to look at the alternative: contracting with Services for consulting or more focused training.